4.9(1,025reviews)
98%
(434) 239-4442
3725 Wards Rd, Lynchburg,VA24502 USA
98% recommend
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About Sandrof's Auto Center
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In operation 42 years, 23 years at this location.
Sandrof Auto Body has two highly visible locations in Lynchburg, Va with a team of dedicated employees. We have the latest equipment and keep up with the newest technologies. All of these are needed to repair vehicles to factory specifications with a quality that is not negotiable.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
* Holiday hours may differ.
GM C8 and CT6 Specialty
I-Car
Reviews (1,025)
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- Newest
- Rating
854Customers Rated
5 Stars
71.7% Complete
(735)
4 Stars
7.5% Complete
(77)
3 Stars
2% Complete
(20)
2 Stars
0.7% Complete
(7)
1 Star
0.3% Complete
(3)
< 1 Star
1.2% Complete
(12)
Jeffrey (Toyota owner)reviewed 4/18/24
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
I had to come back multiple times. Once for a fog light not operating and my parking sensors were throwing an error message because they weren’t plugged in properly, and the second time because a paint chip that happened during the accident was not repainted. Your staff did some extra things for me with my door handles and mirror covers which they weren’t required to, so I am happy with the customer service. If I could suggest anything, it would be to the gentleman who sits at the front counter and inspected my car for damage at my first appointment. He was a fast talker. If he had taken the time to slow down and not rush over the explanation (telling me they would fix all paint chips on the front, when you all didn’t and was told I would need to contact State Farm to see if they would pay for it after the car was “ready” etc). He just kinda seemed full of it after that. Just be upfront and tell your clients what they actually will receive up front, instead of making excuses afterwards, I would have given a 10.
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
No
Timothy (Honda owner)reviewed 4/18/24
My Experience - 5.0/5.0 -
Wonderful service and communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and service. Quality work too!
Customer Service - 5.0/5.0 -
Responsive to questions. Worked hard to address needs
Kept me Informed?
Yes
Ready on Time?
Yes
Karen (Honda owner)reviewed 4/18/24
My Experience - 5.0/5.0
Darrin (Honda owner)reviewed 4/17/24
My Experience - 5.0/5.0 -
The reception staff was great, progress was communicated in a timely manner, every time that I called they were very helpful and the car looks great, they did a wonderful job, thanks to everyone at the wards rd location that worked on my car.
Troy (Lexus owner)reviewed 4/17/24
My Experience - 5.0/5.0
Anonymous (GMC owner)reviewed 4/15/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sandrof Auto Center was very informative through out the process of my repair and had a very quick turn around on my vehicle. Would recommend to anyone looking for a vehicle repair.
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Ready on Time?
Yes
Cecilia (Toyota owner)reviewed 4/15/24
My Experience - 5.0/5.0 -
Tory and her mechanics were so kind to engineer this car repair at a distance for my daughter who goes to college in Lynchburg. They did a great job in a very timely manner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tory and her crew did a great job on my daughters SUV. They kept in touch and made the process easy for my daughter
Customer Service - 5.0/5.0 -
Tory is a true mama
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Cory (Toyota owner)reviewed 4/15/24
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The due date was changed earlier, then later due to complications, but overall the communication was good.
Customer Service - 4.5/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
No
Drew (GMC owner)reviewed 4/12/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good, helped to get me oem replacement
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Jeffrey (Nissan owner)reviewed 4/11/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our Pathfinder looks like new!Well done and will definitely use Sandrof's services in the future.
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Timothy (Scion owner)reviewed 4/11/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Kim (Honda owner)reviewed 4/10/24
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Carolyn (Hyundai owner)reviewed 4/9/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Jason (Toyota owner)reviewed 4/8/24
My Experience - 5.0/5.0 -
Keep doing what you’re already doing! Great Job to all!!
Vicki (Kia owner)reviewed 4/8/24
My Experience - 5.0/5.0 -
Great customer service and great job.
Likely to Recommend - 5.0/5.0 -
No complaints
Repair Quality - 5.0/5.0 -
Great job, great customer service!!!
Customer Service - 5.0/5.0 -
Always keep me up to date.
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Delma (Nissan owner)reviewed 4/4/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Zoee (Toyota owner)reviewed 4/1/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Pete (Kia owner)reviewed 4/1/24
Likely to Recommend - 5.0/5.0 -
Count on it.
Repair Quality - 5.0/5.0 -
The car was fixed in short order and done very well. My deepest appreciation for all your extensive workin a timely fashion. The
Customer Service - 5.0/5.0 -
Will recommend you to anyone who needs your services. Thank you for your quick attention to my car. Bless you. Carol
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Denise (Nissan owner)reviewed 4/1/24
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was super respectful! They did an amazing job on my car. I was so pleasantly surprised to come back to not only a fixed car but a clean one! They took the time to clean the interior and wash the exterior!
Customer Service - 5.0/5.0 -
The staff were super kind and worked with me!
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
Evelyn (BMW owner)reviewed 4/1/24
Likely to Recommend - 5.0/5.0 -
Been coming here for years
Repair Quality - 4.5/5.0 -
They did awesome but I was unaware they were going to use the same hood that was damaged because you can still notice it.
Customer Service - 5.0/5.0
Returned Clean
Kept me Informed?
Yes
Ready on Time?
Yes
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Our reviews and ratings only come from real customers who've had their vehicles repaired by an auto body shop.
These real customers rate and review an auto body shop based on a number of factors affecting their experience.
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